|
1. Do you ship internationally?
We’re passionate about bringing our one-of-a-kind, artisan-crafted buddy to your bag, no matter where you are! We ship to over All over the countries (include USA, EU, Asia, etc), each piece carefully packaged in dust-proof bag to ensure it arrives in perfect condition. (While we’re working to reach every corner of the world, we’re currently unable to ship to a few places due to restrictions. These include Ukraine, Laos, Paraguay, Algeria, and Kuwait) If you encounter any issues or have questions, reach out to us at Info@revealme.us—we’re here to help.
2. How long does it take for my order to arrive?
Here’s how long it takes to reach your bag:
2-1) Processing days: 3-7 business days
Since handmade products can have imperfections, we thoroughly inspect each one. If everything checks out, the process usually wraps up in 3-4 days. But if we find any issues, fixing them might take around 6-7 days. (If we find any parts that need modifications, we'll reach out to the artisan to request a remake or arrange for a different product. This process may take some time)
2-2) Shipping days: 6-12 business days
We partner with two trusted shipping companies to deliver our products to you. We've carefully selected these carriers for their excellent service and value, ensuring you receive the best possible experience at a reasonable price. While we prioritize product quality, we also believe in fair pricing. Please note that shipping may take a little longer as we balance these priorities, but we appreciate your patience and understanding. (We could opt for a delivery company that offers fast shipping at a higher cost. However, we’ve chosen a company that, while not the fastest, provides a reasonable delivery time at a fair price, ensures proper handling, and demonstrates a respectful attitude towards our products) Rest assured, we closely monitor every shipment to prevent any delivery issues or mishandling. The delivery company will choose the better of two carriers for each shipment, considering both cost and delivery time at the time of shipping.
- US Duty-Free Air Express: 6-8 business days
- YunExpress Air Cargo: 5-11 business days
2-3) Total Delivery days (Processing + Shipping): 9-19 business days
3. How much does shipping cost?
We offer free shipping on orders over $35 and charge a $3.50 shipping fee for orders under $35. To keep these shipping rates affordable and ensure your product arrives in excellent condition, we’ve partnered with a shipping company that may take a little longer but prioritizes quality and value. We appreciate your understanding and patience.
4. Where can I find shipping information?
When your order is ready to ship, we'll send you a tracking link and number so you can easily follow its journey. If you have any trouble using the tracking information, please don’t hesitate to reach out to us at info@revealme.us. We’ll quickly check the delivery status and get back to you with an update.
5. My order status says "delivered," but I haven’t received it.
Occasionally, there might be issues with shipping. In most cases, please wait a little longer, as the product is likely still on its way. If you’re concerned, feel free to reach out to us at info@revealme.us. We’ll track your shipment, investigate any delays, and keep you updated.
We will do our best to make sure you’re happy with your purchase. If you have any questions about shipping, feel free to email us at info@revealme.us. We’ll get back to you as soon as possible with the information you need.